Premium Features
Enhance your facility with optional add-ons designed to streamline operations, maximize your investment, and deliver an exceptional tenant experience.
PMS Integration
Automatically sync tenants, move-ins, and overlocks by integrating directly with your Property Management Software. ONELock can run in standalone mode, but delivers the best experience when integrated.
If your PMS isn't connected yet, we can typically build a new integration in 3–4 weeks and we're adding more all the time.
Automatic Tenant Sync
When a new tenant moves in through your PMS, ONELock automatically provisions access to their unit. When they move out or go delinquent, access is revoked instantly. No manual updates, no forgotten access — just seamless automation.
Real-Time Overlock Management
Delinquent accounts are automatically overlocked based on your PMS rules. When payment is received, access is restored immediately. Your staff never has to physically visit a unit to manage access status.
Growing Integration Library
We currently support storEDGE, SiteLink, Self Storage Manager, Tenant Inc, and more. If your PMS isn't on the list, we can typically build a new integration in 3-4 weeks. We're adding new partners all the time.
Tenant Lock Support
Our Support Team handles all tenant access inquiries so your staff doesn't have to. From unlocking a unit to troubleshooting access issues or guiding new tenants through the app, we take care of every interaction on your behalf.
Support is available around the clock, ensuring your tenants always receive immediate, expert assistance and your team stays focused on running the facility.
Dedicated Tenant Hotline
Every ONELock includes a sticker with our tenant support number. When tenants have trouble accessing their unit, they call us directly — not your staff. We handle the troubleshooting so your team can focus on running the business.
App Onboarding & Guidance
New tenants sometimes need help downloading the app, creating an account, or understanding how NFC works. Our support team walks them through every step, ensuring a smooth first experience with no burden on your staff.
Issue Resolution & Escalation
From forgotten passwords to access glitches, our team resolves issues on the spot. For hardware problems, we coordinate replacements directly. You're kept informed but never burdened with the details.
Lock Replacement Protection
Protect your investment with automatic lock replacement for any defective ONELock hardware. If a device ever fails, simply alert our team and we'll ship a replacement immediately — no questions asked.
We include prepaid return packaging and labeling so you can send the faulty unit back for diagnostics while keeping your site fully operational at all times.
Instant Replacement Shipping
The moment you report a faulty lock, we ship a replacement. No waiting for approval, no lengthy support tickets. Your facility stays fully operational while the replacement is in transit.
Hassle-Free Returns
Every replacement includes prepaid return packaging and labeling. Simply swap the locks and drop the faulty unit in the mail. We handle diagnostics and recycling — you handle nothing.
Complete Peace of Mind
ONELock hardware is built to last, but electronics can fail. Lock Replacement Protection ensures that a single faulty device never impacts your operation or requires an out-of-pocket expense.
Full Facility Access
ONELock Entry brings mobile access to your entire facility through our Facility Access upgrade, letting tenants and staff toggle between unit access and gate access directly in the ONELock app.
It connects your existing gate controller to the cloud without requiring new gate hardware or WiFi. The device plugs directly into your current system for power and uses the same NFC technology.
Unified Access Experience
Tenants use one app for everything — opening gates, accessing buildings, and unlocking their unit. No separate keypads, remotes, or access codes to manage. Just tap their phone at any access point.
Works With Existing Hardware
ONELock Entry connects to your current gate controller without requiring replacement. It plugs in for power and uses cellular connectivity — no facility WiFi required. Installation takes minutes, not hours.
Scalable Across Properties
Add additional access points for just $10/month each. Gates, doors, elevators, common areas — every entry point can be brought into the ONELock ecosystem with the same reliable NFC technology.
Want Your Own Branded App?
While operators can use our generic ONELock Access mobile app, we offer a premium option to build a custom mobile app for your storage brand.
Put your brand in the App Store. Set your company apart as a leader in the industry.
- Your brand in the App Store
- Custom branding and colors
- Sets you apart as an industry leader
Ready to Upgrade Your Facility?
Bundle all premium features and save over $75/month with our Complete Smart Facility Package. Contact us to get started.