Privacy Policy

Keep It Simple Storage ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our websites, mobile applications, smart hardware, and related services (collectively, the "Services"), including integrations with third-party property management software. This Policy applies to all users globally.

Information We Collect

We collect the following categories of personal information:

• Identity & Contact Information: Name, email address, phone number
• Billing Information: Payment method details (processed via Stripe)
• Usage Data: Access logs, activity within our apps and hardware
• Location Data: Location-based access via the mobile app and smart locks
• Support Interactions: Information you provide during customer support interactions (chat, email, phone)
• PMS Integration Data: Tenant and unit data passed through property management software integrations

How We Collect Information

We collect information through:

• Our mobile and web applications
• Our smart access control hardware (e.g., NFC locks and IoT devices)
• Integration with third-party property management software
• Customer support channels (phone, email, and chat)
• Cookies and tracking tools (via Google Analytics) on our website

How We Use Information

We use your information to:

• Provide and manage access control services
• Facilitate billing and payment processing
• Improve and analyze usage of our systems and hardware
• Communicate with you regarding your account, support, or marketing updates
• Maintain system security and prevent unauthorized access

Information Sharing

We may share your information with the following third-party service providers as necessary to operate our Services:

• Stripe – for secure payment processing
• HubSpot – for CRM and marketing automation
• FedEx / UPS – for product shipment and tracking
• Twilio – for SMS communications

These service providers are authorized to use your information only as necessary to provide services to us.

SMS & Mobile Information

Mobile information, including phone numbers collected for SMS communications, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

If you opt in to receive text messages from Keep It Simple Storage, we use your phone number only to respond to your support request or to send account-related messages you have consented to. Message frequency may vary, and message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent to receive text messages is not a condition of purchase. Phone numbers may be shared with SMS delivery providers solely to transmit these messages on our behalf, and never for their own marketing purposes.

Data Security

Your information is stored on secure infrastructure hosted on Amazon Web Services (AWS). We implement industry-standard security practices including:

• Data Encryption at rest and in transit
• Multi-Factor Authentication (MFA) for internal access controls

We continuously review our security practices to protect your personal data.

Your Rights & Choices

You have the right to:

• Request access to the personal data we hold about you
• Request deletion or correction of your personal data
• Opt out of non-essential communications

If you are located in the European Union, you may have additional rights under the General Data Protection Regulation (GDPR). While we are not fully GDPR-certified, we make good-faith efforts to support core requirements, such as data access and deletion requests.

To make a request, contact us at: team@keepitsimplestorage.com

Cookies & Tracking

We use Google Analytics and similar tools to track usage of our website. These tools collect standard internet log information and visitor behavior data. You can manage your cookie preferences through your browser settings.

International Users

Our Services are operated from the United States but are accessible internationally. By using our Services, you acknowledge that your information may be processed in the U.S. and other countries outside of your residence, where data protection laws may differ.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes will be communicated via email or in-app notifications.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at:

team@keepitsimplestorage.com

Keep It Simple Storage LLC