Privacy policy
Keep It Simple Storage (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our websites, mobile applications, smart hardware, and related services (collectively, the “Services”), including integrations with third-party property management software. This Policy applies to all users globally.
Information we collect
We collect the following categories of personal information:
- Identity & Contact Information: Name, email address, phone number
- Billing Information: Payment method details (processed via Stripe)
- Usage Data: Access logs, activity within our apps and hardware
- Location Data: Location-based access via the mobile app and smart locks
- Support Interactions: Information you provide during customer support interactions (chat, email, phone)
- PMS Integration Data: Tenant and unit data passed through property management software integrations
How We Collect Information
We collect information through:
- Our mobile and web applications
- Our smart access control hardware (e.g., NFC locks and IoT devices)
- Integration with third-party property management software
- Customer support channels (phone, email, and chat)
- Cookies and tracking tools (via Google Analytics) on our website
How We Use Information
We use your information to:
- Provide and manage access control services
- Facilitate billing and payment processing
- Improve and analyze usage of our systems and hardware
- Communicate with you regarding your account, support, or marketing updates
- Maintain system security and prevent unauthorized access
Information Sharing
We may share your information with the following third-party service providers as necessary to operate our Services:
- Stripe – for secure payment processing
- HubSpot – for CRM and marketing automation
- FedEx / UPS – for product shipment and tracking
- Twilio – for SMS communications
These service providers are authorized to use your information only as necessary to provide services to us.
Data Security
Your information is stored on secure infrastructure hosted on Amazon Web Services (AWS). We implement industry-standard security practices including:
- Data Encryption at rest and in transit
- Multi-Factor Authentication (MFA) for internal access controls
We continuously review our security practices to protect your personal data.
Your Rights & Choices
You have the right to:
- Request access to the personal data we hold about you
- Request deletion or correction of your personal data
- Opt out of non-essential communications
If you are located in the European Union, you may have additional rights under the General Data Protection Regulation (GDPR). While we are not fully GDPR-certified, we make good-faith efforts to support core requirements, such as data access and deletion requests.
To make a request, contact us at: team@keepitsimplestorage.com
Cookies & Tracking
We use Google Analytics and similar tools to track usage of our website. These tools collect standard internet log information and visitor behavior data. You can manage your cookie preferences through your browser settings.
International Users
Our Services are operated from the United States but are accessible internationally. By using our Services, you acknowledge that your information may be processed in the U.S. and other countries outside of your residence, where data protection laws may differ.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes will be communicated via email or in-app notifications.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at:
